{"id":50,"date":"2020-01-28T14:57:50","date_gmt":"2020-01-28T14:57:50","guid":{"rendered":"http:\/\/peakshops.fuelthemes.net\/?page_id=50"},"modified":"2020-08-30T12:30:09","modified_gmt":"2020-08-30T02:30:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/ugg.website\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/4&#8243;]\t<div class=\"thb-page-menu-container\">\n\t\t<ul id=\"menu-footer_menu_1\" class=\"thb-page-menu style0\"><li id=\"menu-item-37333\" class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-37333\"><a href=\"https:\/\/ugg.website\/product-category\/ugg-sale\/women\/\">Women<\/a><\/li>\n<li id=\"menu-item-37334\" class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-37334\"><a href=\"https:\/\/ugg.website\/product-category\/ugg-sale\/men\/\">Men<\/a><\/li>\n<li id=\"menu-item-37337\" class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-37337\"><a href=\"https:\/\/ugg.website\/product-category\/ugg-sale\/kids\/\">Kids<\/a><\/li>\n<li id=\"menu-item-37335\" class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-37335\"><a href=\"https:\/\/ugg.website\/product-category\/ugg-sale\/sale\/\">UGG Sale<\/a><\/li>\n<li id=\"menu-item-37338\" class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-37338\"><a href=\"https:\/\/ugg.website\/product-category\/ugg-sale\/kids\/classic-boots-kids\/\">Classic Boots<\/a><\/li>\n<li id=\"menu-item-37339\" class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-37339\"><a href=\"https:\/\/ugg.website\/product-category\/ugg-sale\/men\/australian-made-men\/\">Australian Made<\/a><\/li>\n<li id=\"menu-item-37340\" class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-37340\"><a href=\"https:\/\/ugg.website\/product-category\/ugg-sale\/kids\/kids-slippers-moccasins\/\">Slippers &amp; Moccasins<\/a><\/li>\n<li id=\"menu-item-37336\" class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-37336\"><a href=\"https:\/\/ugg.website\/product-category\/ugg-sale\/apparel-accessories\/\">Apparel &amp; Accessories<\/a><\/li>\n<\/ul>\t<\/div>\n\t[\/vc_column][vc_column width=&#8221;3\/4&#8243;]\t<div id=\"thb-accordion-67d089a9bc80e\" class=\"thb-accordion style1 has-accordion\" data-scroll=\"\" data-index=\"0\">\n\t\t[vc_tta_section title=&#8221;Available Payments&#8221; tab_id=&#8221;1581952178992-0dce887d-fbba&#8221;][vc_column_text]\n<ul>\n<li>Visa<\/li>\n<li>Mastercard<\/li>\n<li>American Express<\/li>\n<li>AfterPay<\/li>\n<li>PayPal<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;The sheepskin is discoloring\/discolored. Is this covered under warranty?&#8221; tab_id=&#8221;1581952179006-053caf4b-369d&#8221;][vc_column_text]No, discoloration is not covered under our warranty. UGG Website warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship.<\/p>\n<p>Not covered by warranty<br \/>\n\u2013 Item(s) over 1 year old from date of purchase<br \/>\n\u2013 Normal wear and tear<br \/>\n\u2013 Accidental damage<br \/>\n\u2013 Water damage<\/p>\n<p>Water exposure is not covered<br \/>\n\u2013 Sheepskin is a delicate material and is not intended to get wet.<br \/>\n\u2013 Products showing evidence of exposure to water are not covered under warranty.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if my footwear is damaged on accident?&#8221; tab_id=&#8221;1581952417211-2bbc4427-30ae&#8221;][vc_column_text]Unfortunately, our one-year limited warranty does not cover accidental damage. The warranty covers manufacturing and material defects for up to one year from the date of purchase. Normal wear and tear, water damage, and damage the occurs due to mistreatment of product are not covered under the warranty.<\/p>\n<p>Accidental damage includes, but is not limited to, damage caused by pets, direct heat, food, arts and crafts supplies, inclement weather, natural phenomena, playground equipment, etc.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What happens if my warranty is not accepted?&#8221; tab_id=&#8221;1596513284885-cdc2af72-7cf0&#8243;][vc_column_text]If your product does not meet the criteria within our warranty policy or it is over a year old, we will return it to you by courier with notice of why it was not accepted. We will also send you an email letting you know when it is on its way back to you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to Use: UGG Sheepskin Cleaner &amp; Conditioner&#8221; tab_id=&#8221;1596513320559-7d5c6d64-8c62&#8243;][vc_column_text]How to use\u00a0UGG SHEEPSKIN CLEANER &amp; CONDITIONER:<\/p>\n<p>Let boots dry naturally for at least 24 hours in a cool, ventilated space. Avoid direct sunlight or heat. When boots are dry, take the suede brush and lightly brush the nap in one direction to ensure your Classic boots look their best. Never put your boots in the washing machine or take them to the dry cleaner.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;UGG Website Returns Policy&#8221; tab_id=&#8221;1596513391032-a3af4e8f-0fa7&#8243;][vc_column_text]To be eligible for return, your product must meet the following criteria:<br \/>\n\u2013 Product must have been purchased from UGG Website website<br \/>\n\u2013 Purchased within the last 30 days<br \/>\n\u2013 Be in a new and unused condition<br \/>\n\u2013 Be sent back as a complete pair[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Afterpay&#8221; tab_id=&#8221;1596513426184-86a0a654-3fa9&#8243;][vc_column_text]HOW IT WORKS?<br \/>\nAfterpay is now available online. You can now receive your\u00a0UGG\u00a0purchases now and pay for them over 4 equal fortnightly payments.<br \/>\n1.\u00a0Simply add your\u00a0UGG items to your online shopping\u00a0cart.<br \/>\n2.\u00a0Select Afterpay as your payment method at checkout.<br \/>\n3.\u00a0From here, follow the prompts to create an Afterpay account to pay the first of four instalments up front.[\/vc_column_text][\/vc_tta_section]\t<\/div>\n\t[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-50","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ugg.website\/wp-json\/wp\/v2\/pages\/50","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ugg.website\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ugg.website\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ugg.website\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ugg.website\/wp-json\/wp\/v2\/comments?post=50"}],"version-history":[{"count":0,"href":"https:\/\/ugg.website\/wp-json\/wp\/v2\/pages\/50\/revisions"}],"wp:attachment":[{"href":"https:\/\/ugg.website\/wp-json\/wp\/v2\/media?parent=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}